Senor Lopez is 100% dedicated to providing quality products and services to our customers. We hope you’ll love what you’ve ordered, but if something isn’t right with the quality, please let us know.
Our quality control team inspect all deliveries to ensure the products you receive meet our quality standards. However, if you do receive a faulty or damaged product, please contact us immediately to arrange a return and replacement or gift card.
Refunds on faulty goods will only be authorised if you make contact within 5 days of receiving your goods. You will be given a Return Authorisation (RA) number at this time.
Señor Lopez NZ and Australia does not provide refunds due to a change of mind - so please choose carefully. If you have any questions about an item, it’s best to get in touch before you purchase. We will do our best to give you more information and assist you to make the right decision. Refunds are not provided in the instance a customer has purchased an incorrect size. In this instance, we will provide a sizing exchange, if at all possible. If not possible, a credit note will be issued.
Unfortunately your original postage and/or import duty, customs fees and local sales taxes (levies) charged are not refundable. Refunds apply to postal returns only. All returns must be accompanied with a returns document as detailed below.
Please contact us first before returning any items.
All Senor Lopez products carry a guarantee on faulty workmanship and materials. Care labels in the garments must be strictly adhered to. Items that are damaged as a result of wear and tear are not considered to be faulty. It is at the discretion of Senor Lopez NZ to determine fault. If you would like to return a faulty item, please follow the standard returns procedure. Upon accepting the fault of the product, we firstly have the option to repair the faulty item or replace it for the same product in the same size at our discretion. If we cannot repair or replace the item, you will receive a credit or a refund including your original postage charges. Unfortunately any import duty or customs fees and local sales taxes (levies) charged are not refundable.
If the product you have bought is faulty, we will meet our requirements under the NZ Consumer Guarantees Act.
ALL SALE ITEMS ARE FINAL
This means no exchanges, credits or refunds unless it has been assessed as faulty.
If you’ve purchased an item that was discounted but you have since changed your mind, unfortunately you cannot return it. But you can share the good vibes and give it to a lucky friend.
You must contact our team at email@example.com regarding any issues within 5 days of receiving goods, to ensure you qualify for a return or exchange. Do not send anything back without getting in touch with us first or it may not be accepted.
All returns are to be sent with the online returns document and supporting documentation including receipt/order number. Items are to be returned in their original condition and appropriate packaging to:
Senor Lopez – NZ
5 Royal Oaks Lane
If you return items without meeting our return policy criteria, this may lead to further delays. You are responsible for the cost of the return shipping to have your goods returned.
We are happy to exchange/refund faulty items or issue a gift card for any item purchased online (unless stated otherwise). However the following conditions apply:
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